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Frequently asked questions

  • What is your shipping policy?
    All items are shipped via FedEx Ground, except where noted (some models will be shipped via Truck Freight, due to their size and/or weight). Tracking number(s) will be provided by E-mail by the end of the business day (8PM EST).
  • Still have Questions?
    Contact us via chat, email or phone! Email: support@DMBKOutlet.com sales@DMBKOutlet.com Phone: 1-88-THINK-BIG
  • What is the Standard Shipping time?
    It depends which brand you are purchasing. ZLINE typically averages 5-8 business days. Premier, Gerber, Seasons, and ProPlus has a estimated arrival of 2-3 business days. Other brands can take between 7-15 business days.
  • What's DMBKOutlet?
    Welcome to DMBKOutlet. So glad you’re here! We specialize in offering major kitchen appliances - from powerful, high-performance ranges and elegant range hoods, to stunning bath faucets and shower systems. We are incredibly proud of our store and the premier appliances in our selection.
  • What are the accepted payment methods?
    - All major credit and debit cards, including VISA, MasterCard, and American Express. For credit card orders, the shipping address must be on file and confirmed by the credit card issuer. -PayPal -Apple Pay We do not accept COD orders.
  • How do I obtain an order confirmation?
    • Customer must provide a valid E-mail address during the checkout process. • All orders are subject to verification and approval. • All approved orders will be accompanied by an E-mail confirmation from our secure payment server. • All shipped orders will be followed by an E-mail confirmation including tracking number(s) and shipping carrier contact information.
  • What Product Warranties are available with ZLINE products?
    ZLINE stands by the longevity and durability of their products, while ensuring maximum protection and peace of mind with worry-free product manufacturer warranties. For more information regarding our manufacturer's warranties by product category, click here.
  • What is ZLINE's Standard Shipping Times?
    ZLINE typically averages 5-8 business days. Tracking number(s) will be provided by the email supplied 2-4 business days* after the date of the order is placed and after which: ​ Items shipped FedEx Ground will take 4-6 business days* after the processing date. Items shipped by FedEx Freight (or another LTL provider) will take 4-12 business days* after the processing date
  • What is Difference Between DuraSnow® Stainless Steal and Classic Stainless Steel?
    Mimicking classic stainless steel, ZLINE's exclusive DuraSnow® appliances feature a finger-print resistant, non-directional brushed stainless steel finish. View our video below to learn more about the difference between ZLINE's DuraSnow® vs. Standard Stainless finish.
  • What is the Warranty on a Lulani Faucet?
    All Lulani faucets come with an industry-leading Limited Lifetime Warranty. For more details, please stop by Lulani's Warranty Page.
  • How do I install my Faucet?
    Detailed installation instructions are included in each box. You can download a copy of the installation instructions for each product listing under product documents on our website.
  • What is Lulani's Standard Shipping Times?
    Lulani offers free ground shipping on purchases over $100. It typically takes 3 to 4 days to receive your items. We do also offer expedited shipping. We will provide you with the tracking information as soon as we ship your item(s). We typically ship all items within one business day.
  • Stainless Steel Sinks - Can Stainless Steel rust?
    Click to Download PDF - Rust in Stainless Steel Sink
  • Acrylic Sinks Care
    Your Karran Acrylic sink is made from a unique, 100% pure acrylic resin that has been researched and produced to meet the specific demands of the kitchen. This material is more resistant to surface damage than other materials but like most things, better care will make for a longer life. Acrylic Daily Cleaning ● For your Karran acrylic sink is a 3M Scotch-Brite® pad and Comet®, Ajax®, or any other powder detergent. ● The special satin finish of this sink will improve with the use of powder detergents, but all liquid detergents will also prove satisfactory. Please be careful with drain cleaners. ● Make sure that the cleaning agent goes down the waste outlet and that it does not sit in the basin. Some drain cleaners react relatively violently as one would expect by the very nature of the requirement of the product and instructions for handling are always given precisely on the product. Acrylic Daily Care ● This material is resistant to heat and is unlikely to mark below temperatures of 360°F. This means, in practical terms, that pots in which water and vegetables for example are boiled could be left on your sink for a limited (short) period of time without causing damage. However extended exposure to a hot pot will cause damage. ● Our recommendation is to always let hot items cool before placing them in your sink. Alternatively, run some cool water when placing a hot pot into the sink. By doing this there is no chance of marking your sink as the hot item is instantly cooled. ● Additionally, when draining pots of boiling water into your sink, we recommend running cold water into the bowl at the same time. ● Scratches and small chips from sharp utensils can occur but can easily be removed by sanding with a 3M Scotch-Brite® pad for fine scratches, and sandpaper for deeper scratches and small chips. Use coarse sandpaper (100 or 150 grit) to start, finishing off with fine-grit sandpaper and a 3M Scotch-Brite® pad.
  • Stainless Steel Sink Care
    Your Karran stainless steel sink is manufactured from the highest quality nickel bearing stainless steel. With the right care it will last a lifetime. All Karran sinks have a lustrous satin finish which is easy to maintain and clean. Do’s ● Many cleaners work well with Karran stainless steel sinks. All that is generally required is a simple liquid soap and a dish rag. Some of the cleaners that also work, only if needed, are Bar Keeper's Friend™, Zud™, Comet™, Flitz™, Soft Scrub™ and Mr. Clean™. ● The most important maintenance requirement for any stainless steel sink is to thoroughly rinse and wipe out the sink after each use with a dish rag or paper towel. Remaining water, food, soap residue and mineral deposits may remain on your sinks surface after use if not rinsed thoroughly, and if left there may mark your sink, requiring more intensive cleaning later. ● When scouring your sink (with a 3M Scotch-Brite™ pad), which may be done periodically only if needed, ensure that you rub in the direction of the satin finish grain lines. DON’T ● Do not scour across the satin finish grain lines. This will damage the lustrous satin finish of your sink. ● Never leave soaps, detergents or other cleansers on your sink’s surface to dry. Most contain chlorides and chemicals that could, if left on the sink’s surface, damage it. ● Do not soak your sink with solutions of bleach. Bleach, and most soaps and detergents, contain chlorides that will damage your sink if left on the surface for an extended period of time. ● Do not use steel wool on your sink. Steel wool can break down and leave small steel particles on your sink’s surface that will rust. If aggressive cleaning is needed, use a 3M Scotch-Brite™ pad. ● Do not leave wets sponges and cloths in your sink. They may lead to surface rust. ● Water quality in your area may affect your sinks appearance. When water has a high iron content, it may leave a brown stain on your sink. Over softened water will leave a white film on the sink’s surface. Thorough rinsing and towel drying will help alleviate these issues. ● The use of rubber mats is not recommended as they may cause possible pitting or surface rust. If mats are used, remove them from your sink after each use. ● Stainless steel, like all metallic surfaces, will scratch. These scratches will blend into the overall satin finish of your sink over time. Do not use your sink as a cutting board or chopping block. This type of use may cause deep scratches in the finish of your sink. Follow these simple maintenance tips to keep your sink looking its best for years.
  • Quartz and Stainless Steel Sinks - Variation or differences in finish and color.
    Click to Download PDF - Karran Bulletin Variation or differences in finish and color
  • Quartz/Granite Sinks Care
    Your Karran quartz sink is produced from the highest quality natural quartz crystals and acrylic resins. With the right care it will last a lifetime. Cleaning and caring for your quartz sink is easy. Simply follow the simple reference guide below. Do ● Luster Pro cleaning oil is a specially formulated oil-based cleaning solution. It is perfect for giving your quartz sink that extra shine and sparkle when needed. After thoroughly cleaning and drying, place a small amount (size of a quarter coin) in the bowl and wipe all over the surface of the sink with a cloth. Apply more if needed and use it as often as desired. Normal impurities ● Residue from washing up - Clean your sink with water, a non-abrasive cleaner (liquid dishwashing soap, Bar Keepers Friend, Soft Scrub with bleach), and a cloth, then rinse well and dry. This should be done after every use. Doing this will eliminate water spots and soap film build-up. Metal abrasions ● Created by the day to day use of pots, pans, and cutlery - Use a rub-out sponge (Mr. Clean Magic Eraser sponge). Follow up by cleaning your sink with water, liquid dishwashing soap, and a cloth, then rinse well and dry. Limescale stains ● Calcium deposits - Use vinegar or a commercial limescale & rust removers such as Lime Away or CLR. With vinegar, dilute 50% with water and let it soak into the affected areas for 20 minutes. Scrub area thoroughly with a Mr. Clean Magic Eraser sponge.Rinse thoroughly then dry. With a commercial limescale & rust remover, follow the directions for use on the packaging, then rinse the sink thoroughly and dry. Stubborn stains ● Use a mild abrasive cleaner such as Bar Keeper’s Friend and a soft scouring pad. A diluted bleach solution may also be used. Mix 1 part household bleach with 1 part water and let soak in the sink for 1 hour. scrub area thoroughly with a Mr. Clean Magic Eraser sponge then Drain, rinse thoroughly, and dry. Do this whenever necessary. DON’T ● Never leave soaps, detergents or other cleansers on your sink’s surface to dry. Most contain chlorides and chemicals that could, if left on the sink’s surface, damage it. ● Do not soak your sink with solutions of bleach. Bleach, and most soaps and detergents, contain chlorides that will damage your sink if left on the surface for an extended period of time. ● Water quality in your area may affect your sinks appearance. When water has a high iron content, it may leave a brown stain on your sink. Over softened water will leave a white film on the sink’s surface. Thorough rinsing and towel drying will help alleviate these issues. Follow these simple maintenance tips to keep your sink looking its best for years.
  • Acrylic Sinks - How to repair damage to your sink - Watch Video
  • Stainless Steel Sinks - How to restore the finish of your sink.
    Click to Download PDF - Long Term Care for Stainless Steel Sinks
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